Shipping Policy

Last Updated: 12-10-2025

Thank you for shopping with Wiz Shoe! We are dedicated to delivering our curated footwear to you efficiently and with complete transparency. This policy details our shipping philosophy and process from start to finish.

1. Our Shipping Philosophy & Process

To bring you an extensive collection of stylish footwear, we have established a strategic partnership with specialized fulfillment centers located across the United States. This model allows us to focus on sourcing great products while leveraging professional logistics for warehousing and shipping.

Your order will be shipped directly from one of our U.S.-based partner facilities. Our fulfillment journey consists of two main phases:

  • Phase 1: Order Processing (2-4 Business Days) Once your order is confirmed, it is securely transmitted to our fulfillment partner. Their team then picks, inspects, and packages your items. This processing stage takes 2-4 business days. Our operational hours are Monday to Friday, 8:00 AM to 6:00 PM (PT). Orders placed after our 6:00 PM (PT) cut-off time will begin processing on the following business day.

  • Phase 2: Shipping & Final Delivery (5-7 Business Days) After processing, your package is handed off to USPS for its final journey to you. The standard transit time for delivery within the United States is 5-7 business days.

2. Your Total Delivery Window

To provide a complete and clear picture of when to expect your order, please consider both phases:

Total Estimated Delivery = Order Processing (2-4 days) + Shipping Transit (5-7 days) = Approximately 7-11 business days.

3. Shipping Costs & Details

We believe in a simple and transparent fee structure.

  • Shipping Rates:

    • Orders with a subtotal under $199 will have a single, flat-rate shipping fee of $7.99.

    • Orders with a subtotal of $199 or more will automatically receive FREE standard shipping.

  • Service Area: We currently only ship to addresses within the United States.

  • Important Restrictions: To ensure a secure delivery, we cannot ship to P.O. Boxes or APO/FPO/DPO military addresses.

  • Handling Charges: Your flat-rate shipping fee is all-inclusive. It covers all postage, handling, and packaging costs.

4. Order Tracking and Communication

The moment your order is dispatched from our partner’s facility, we will send you a shipping confirmation email. This email will contain your USPS tracking number, allowing you to monitor your package’s progress online.

5. Managing Your Order & Resolving Issues

  • Sales Tax: We are required by law to collect sales tax. The final tax amount is not included in the product price and will be calculated automatically at checkout based on your specific shipping address. It will be clearly displayed before you pay.

  • Address Accuracy: The customer is responsible for providing a correct and complete shipping address. We are not liable for delivery issues stemming from incorrect address information. Address changes can only be accommodated if your order has not yet been processed by our fulfillment partner.

  • Handling Delivery Problems: If your order arrives damaged or is lost in transit (Damaged/lost items), please contact our support team within 7 days. In the rare case of a product delay (Delayed or Out-of-Stock Items), we will notify you immediately.

  • Our Resolution Commitment: We are committed to investigating and responding to all shipping-related inquiries within 5-7 business days.

6. Returns & Exchanges

For complete details on our return process, please refer to our dedicated Refund and Returns Policy.

7. Contact Us

Should you have any questions, our support team is ready to help.

Website wizshoellc.com is owned and operated by Wiz Shoe LLC

Company Name: Wiz Shoe LLC

Company Number: 202104710357

Business Address: 11345 183rd St, Cerritos, CA 90703, United States

Email: contact@wizshoellc.com

Phone: +1 (562) 402-7207

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.