Payment Policy

Last Updated: October 12, 2025

At Wiz Shoe, your security and trust are the foundation of our checkout experience. This document outlines our payment framework, designed to be as clear and secure as possible for every transaction on wizshoellc.com.

1. Our Security Promise

Before you even enter your payment details, we want you to know that your information is protected.

  • Site-Wide Encryption: Your entire connection to our site, from browsing to checkout, is encrypted using industry-standard SSL (Secure Socket Layer) technology.

  • Secure Payment Processing: All payments are processed by world-class, PCI-DSS compliant providers like Stripe and PayPal.

  • We Never See Your Card Details: A core principle of our security is that we never handle or store your full credit card information. When you enter your details, they are sent directly and securely to our payment processor.

2. Accepted Currencies & Payment Options

  • How You Can Pay: We offer two primary, secure payment methods at checkout:

    1. Credit/Debit Card via Stripe: We accept Visa, Mastercard, and American Express.

    2. PayPal: Use your PayPal account for a seamless transaction.

  • Transaction Currency: All prices are listed and all transactions are finalized in U.S. Dollars (USD).

3. The Order Payment Lifecycle

Here’s a clear breakdown of what happens to your payment from the moment you place an order.

  • From ‘Place Order’ to ‘Payment Captured’: When you click ‘Place Order’, your bank or card issuer places a temporary authorization hold on the funds. This is a standard security step to confirm fund availability. We only ‘capture’ or finalize the charge when your order is confirmed and has been transmitted to our fulfillment partner for shipment processing.

  • The Refund Process: Should a refund be necessary as per our Refund and Returns Policy it will always be returned to the original payment source (the same card or PayPal account). Approved refunds are typically processed within 3-5 business days.

4. Important Transaction Details

  • Regarding Sales Tax: In line with state regulations, applicable sales tax is calculated based on your shipping address during checkout. This amount will be clearly itemized before you complete your purchase.

  • A Note on Payment Disputes: We are here to help. Before contacting your bank to initiate a chargeback, please reach out to our support team at contact@wizshoellc.com. Direct communication is the fastest path to a fair resolution.

  • Troubleshooting a Failed Payment: If you experience a payment error, please first re-verify all entered details. If the issue persists, contacting your financial institution is the best next step, as they can provide specific information about the decline.

5. Contact for Payment Support

For any inquiries specifically related to billing or transactions, our team is ready to assist.

Website wizshoellc.com is owned and operated by Wiz Shoe LLC

Company Name: Wiz Shoe LLC

Company Number: 202104710357

Business Address: 11345 183rd St, Cerritos, CA 90703, United States

Email: contact@wizshoellc.com

Phone: +1 (562) 402-7207

Contact Form: Click here

Business Hours: Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time, PT), ready to assist you promptly with any inquiries.

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance.